FREQUENTLY ASKED QUESTIONS
Click questions below to reveal answers:
Our standard retail cancellation policy is if we are given 24 hrs notice you recieve a full refund. For group bookings of 6 or more we have a 7 day cancellation policy.
Post Covid of course we don’t want people to travel with us who are sick for everyone’s health. If you need to cancel on the day of the tour due to illness please let us know as early as you can that you are unable to tour with us. We are happy to reschedule your tour to another date if that helps otherwise we will refund you minus a 10% administration fee. Check out our full cancellation policy here:
Firstly we have great reviews and people not only have fun with us they get a bit of education as well and our company has been successfully running for 20 years!
But most importantly we are fully compliant with NZ transport and tourism regulations including our tour guides having the proper driver endorsements, our company has the required transport licence as well as liability insurance and Health and Safety Compliance. You can trust that when you get in our vehicles they are fully road worthy.
I’m trying to book a tour for today of early tomorrow and the website won’t let me?
We have cut off times for online bookings. We may still have availability so give us a call and on +64 3 574 2889 and if we have availability we will do our best to get you on a tour
Most of the year we don’t have preset schedules so we can change our visits to the tastes of our clients. If you are visiting on a cruise ship day or through the busy summer season there are no guarantees as we need to pre book our visits – tourism is booming in Marlborough. If you have places you really want to go please let us know on your booking form or prior to the day of the tour so we can see if it will fit into the plan. Outside of summer we do our best to customise our tours on the day but of course there are up to 10 people in our vans so we have to consider the tastes of all our clients.
If you have specific taskes and really want to visit certain places you are best to book a private tour with us.
The minimum number to run a tour is 2 people. So the first booking needs to be for 2 people and after that the website should allow bookings for 1 passenger. If the website won’t let you book, get in touch with us as we may have other options available or be able to confirm we can manage your booking for just one person as if we already have another tour running we may be able to transfer you.
There are lots of options for campervans in the Marlborough region such as your standard holiday camp sites such as Blenheim Bridges Holiday Park and Picton T0p 10 or Spring Creek Holiday park. We are often asked about whether you can stay in a vineyard overnight and the answer is yes you can. We recommend you check out the Campable App for some real Kiwi farm and vineyard experiences. There are also other apps such as Camper Mate. If you are a member of NZMCA thay have great options too including being able to stay at the Blenheim Racecourse.
Do make sure that your pick up location is not too far out of town so that we can pick you up for your wine tour.
When you book a tour you have the option of being picked up at a location such as an I Site (information site at Picton, Blenheim of Havelock) or your accommodation. To make it easier we have listed a lot of motels that we generally pick up from, but if your accommodation isn’t listed you can type it in at the check out and we will pick you up there. All central town pick ups are free – but if you are outside of the usual route we may charge a small pick up fee and have to arrange a pick up time so that we can make the tour work – our aim is to get you to the cellar doors as quick as we can so you aren’t driving all around the place. Most tour operators charge a surcharge for pick up in Picton, Waikawa and Havelock. We have recently decided to change from a surcharge on the day to a price inclusive pick up fee to make it easier for both you and our staff.
Yes usually this isn’t a problem – do check the location of your BnB before you book as the site only gives you a general location – some people have found themselves booked into accommodation that is 40mins drive from Blenheim and definitely not in the tour pick up zone. Our general pick up area is on the main road from Picton to Blenheim and out to Renwick, if you are staying outside of the main route there may be a pick up fee, and we will need to check with us for a more accurate pick up time.
From 1 November to 30 April we are able to meet both ferries as our afternoon tour departs Picton at 1pm- the Bluebridge ferry arrives around 12pm and the Interislander arrives at 12.30, but by the time you get your luggage, or drive off it is close to 1pm. If you have luggage please make sure we know in advance so we can ensure we have space to carry it – we have a $5 surcharge per suitcase/large backpack. In Winter our tour usually departs Picton at 12pm, but do get in touch and we might be able to delay our departure time for your date of travel. If you plan to go to your motel first, please let us know as that may not suit the pick up time schedule on the day – if we have all the information we can make it work.
Yes absolutely. You can fly direct from Auckland and Wellington everyday and we are happy to pick you up at the airport and drop you back there after your tour. From Auckland you can fly with Air NZ and from Wellington you can fly using Air NZ or Sounds Air. Feel free to check with us first to ensure you pick flights that will be compatible with our tour start and finish times.
If you are flying into Blenheim and want to be dropped off at a different location such as Picton, you must tell us if you have luggage and we may charge an additional fee on the day if we have to do a special drop off in that location.
NOTE : post Covid, the flight schedule is changing regularly so you need to check availability for a flight out of Blenheim as they aren’t as frequent as they were.
We now have a luggage option particularly to suit those coming off the Train/Bus in Blenheim and the Picton Ferries. You do need to let us know when booking by ticking the luggage box so we have appropriate luggage capacity on the day.
In the off season when numbers are lower you may be able to take your children on a standard tour however, in the summer when tour bookings are at a premium we won’t be able to have children on the standard tours. Teeanagers may be able to come along, but they won’t be able to consume alchohol and will have to pay full price for a seat during the height of summer. Do drop us a line though as we may be able to arrange a private tour for your group or multiple families as we try and be family friendly. With younger children we recommend only a half day tour rather than the full day and a private tour. The Ultimate Day Out is a family friendly tour.
Yes we can provide you with a gift voucher. The voucher is valid for 12 months – not refundable for cash ( Post Covid we are flexible about the validity period). The recipients can contact us when they want to book their tour – we recommend at least a week’s notice so we can get them on the tour and day they want.
More info on our Wine Tour Gift Vouchers and to purchase a Marlborough Wine Tours Gift Voucher at the link below: