FREQUENTLY ASKED QUESTIONS
Click questions below to reveal answers:
Why should I choose a tour with Marlborough Wine ToursWine Tours
Firstly we have great reviews and people not only have fun with us they get a bit of education as well and our company has been successfully running for 20 years!
But most importantly we are fully compliant with NZ transport and tourism regulations including our tour guides having the proper driver endorsements, our company has the required transport licence as well as liability insurance and Health and Safety Compliance. You can trust that when you get in our vehicles they are fully road worthy.
Can I choose the wineries we go to on tour?Marlborough Wine Tours
Most of the year we don’t have preset schedules so we can change our visits to the tastes of our clients. If you are visiting on a cruise ship day or through the busy summer season there are no guarantees as we need to pre book our visits – tourism is booming in Marlborough. If you have places you really want to go please let us know on your booking form or prior to the day of the tour so we can see if it will fit into the plan. Outside of summer we do our best to customise our tours on the day but of course there are up to 10 people in our vans so we have to consider the tastes of all our clients.
If you have specific taskes and really want to visit certain places you are best to book a private tour with us.
I want to book for just one person but the website won’t let me?Marlborough Wine Tours
The minimum number to run a tour is 2 people. So the first booking needs to be for 2 people and after that the website should allow bookings for 1 passenger. If the website won’t let you book, get in touch with us as we may have other options available or be able to confirm we can manage your booking for just one person as if we already have another tour running we may be able to transfer you.
Do you pick up from my accommodation?Marlborough Wine Tours
When you book a tour you have the option of being picked up at a location such as an I Site (information site at Picton, Blenheim of Havelock) or your accommodation. To make it easier we have listed a lot of motels that we generally pick up from, but if your accommodation isn’t listed you can type it in at the check out and we will pick you up there. All central town pick ups are free – but if you are outside of the usual route we may charge a small pick up fee and have to arrange a pick up time so that we can make the tour work – our aim is to get you to the cellar doors as quick as we can so you aren’t driving all around the place. Most tour operators charge a surcharge for pick up in Picton, Waikawa and Havelock. We have recently decided to change from a surcharge on the day to a price inclusive pick up fee to make it easier for both you and our staff.
Do you pick up from Air BnB’s?Marlborough Wine Tours
Yes usually this isn’t a problem – do check the location of your BnB before you book as the site only gives you a general location – some people have found themselves booked into accommodation that is 40mins drive from Blenheim and definitely not in the tour pick up zone. Our general pick up area is on the main road from Picton to Blenheim and out to Renwick, if you are staying outside of the main route there may be a pick up fee, and we will need to check with us for a more accurate pick up time.
Can you pick me up form the ferry terminal?Marlborough Wine Tours
From 1 November to 30 April we are able to meet both ferries as our afternoon tour departs Picton at 1pm- the Bluebridge ferry arrives around 12pm and the Interislander arrives at 12.30, but by the time you get your luggage, or drive off it is close to 1pm. If you have luggage please make sure we know in advance so we can ensure we have space to carry it – we have a $5 surcharge per suitcase/large backpack. In Winter our tour usually departs Picton at 12pm, but do get in touch and we might be able to delay our departure time for your date of travel. If you plan to go to your motel first, please let us know as that may not suit the pick up time schedule on the day – if we have all the information we can make it work.
Can I fly to Blenheim for the day and do a Wine Tour?Wine Tours
Yes absolutely. You can fly direct from Auckland and Wellington everyday and we are happy to pick you up at the airport and drop you back there after your tour. From Auckland you can fly with Air NZ and from Wellington you can fly using Air NZ or Sounds Air. Feel free to check with us first to ensure you pick flights that will be compatible with our tour start and finish times.
If you are flying into Blenheim and want to be dropped off at a different location such as Picton, you must tell us if you have luggage and we may charge an additional fee on the day if we have to do a special drop off in that location.
Can I bring my luggage with me?Marlborough Wine Tours
We now have a luggage option particularly to suit those coming off the Train/Bus in Blenheim and the Picton Ferries. You do need to let us know when booking by ticking the luggage box so we have appropriate luggage capacity on the day.
I’m trying to book a tour for today of early tomorrow and the website won’t let me?Marlborough Wine Tours
I’m trying to book a tour for today of early tomorrow and the website won’t let me?
I’m trying to book a tour for today of early tomorrow and the website won’t let me?
We have cut off times for online bookings. We may still have availability so give us a call and on +64 3 574 2889 and if we have availability we will do our best to get you on a tour
Can I take children on tour?Marlborough Wine Tours
In the off season when numbers are lower you may be able to take your children on a standard tour however, in the summer when tour bookings are at a premium we won’t be able to have children on the standard tours. Teeanagers may be able to come along, but they won’t be able to consume alchohol and will have to pay full price for a seat during the height of summer. Do drop us a line though as we may be able to arrange a private tour for your group or multiple families as we try and be family friendly. With younger children we recommend only a half day tour rather than the full day and a private tour. The Ultimate Day Out is a family friendly tour.
I want to buy a tour for friends or family – do you do vouchers?Marlborough Wine Tours
Yes we can provide you with a gift voucher. You just need to tell us which tour, how many people and their names, we will provide a gift voucher with a booking code so the tour can be booked by the recipient. The voucher is valid for 12 months – not refundable for cash. The recipients can contact us when they want to book their tour – we recommend at least a week’s notice so we can get them on the tour and day they want.
I’m coming to Picton on a cruise ship, do you pick up at the ship?Marlborough Wine Tours
The larger cruise ships berth in the commercial port and we cannot enter the port so we pick up at the Picton I Site carpark. The cruise company provide shuttle buses from the ship to the I Site – which is a 5 minute journey where we will be waiting to pick you up. If you are on a smaller cruise ship that is berthing close in to the ferry terminal you will be able to ‘follow the blue line’ to the Picton I Site -also a short 5 minute walk.
Marlborough is experiencing a tourism boom and we recommend you book with an operator to ensure you do not get turned away at the door on the day.
What if my Cruise Ship doesn’t berth in Picton on the day?Marlborough Wine Tours
We have been running shore excursions for cruise ship passengers for years and know that sometimes things don’t go to plan. If you ship doesn’t berth in Picton for any reason we will refund you in full. If your ship does berth but is an hour or two late then of course we will run the tour as best we can so you can enjoy your time in Marlborough.
I’m in a Campervan, where should I stay?Marlborough Wine Tours
Download the Campable app for everything you need for your road trip, and explore the best motorhome sites across NZ.
There are lots of options for campervans in the Marlborough region such as your standard holiday camp sites such as Blenheim and Picton T0p 10 or Sprint Creek Holiday park. We are often asked about whether you can stay in a vineyard overnight and the answer is yes you can. We recommend you check out the Campable App for some real Kiwi farm and vineyard experiences. Do make sure that your pick up location is not too far out of town so that we can pick you up for your wine tour.